Shipping Policy

DELIVERY OPTIONS & CHARGES

Don’Skinz Online orders are shipped and delivered on Monday to Friday, excluding major public holidays. All orders are subject to authorization, only authorized orders will be processed and shipped.

Below are the shipping service options and delivery times available for your Don’Skinz Online package. Please select the option that best suits your delivery needs during Checkout.

Standard Delivery Option
Most orders shipped via Standard Service are processed and shipped in 1 – 3 business days, depending on product availability. Most orders shipped via Standard Service are delivered within 3 – 5 business days (West Malaysia) and 3 -7 business days (East Malaysia) from the order’s ship date. Orders cannot be shipped to P.O. Box addresses. There will be no shipping charge applied to Standard Delivery Option to West and East Malaysia.

Shipments to Other Countries
We are sorry Don’Skinz Online only delivers within Malaysia and Singapore at the moment.

DELIVERY RULES AND RESTRICTIONS

All orders received will be dispatched the next business day for standard delivery. (Depending on stock availability and/or order confirmation).

Orders are processed and shipped on business days only (Monday through Friday, excluding national / states holidays).

All orders require a signature upon delivery. If you are not there to sign for your order, we will delivery on the next day. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave your order at the address.

To ensure that there are no mistakes with addresses and to check that our delivery company has all the correct details, please check that all shipping information is correct.

Please note: All orders require a signature upon delivery. If you are not there to sign for your order, you are required to contact the shipping provider for second delivery attempt. If both deliveries failed (1st and 2nd attempt), the order will be cancelled. And you are required to pay the shipment fee for the next shipping arrangement. Don’Skinz Online ships all orders from Kuala Lumpur. Delivery lead times will be based on location. Delivery areas further away from Klang Valley (Kuala Lumpur/ Petaling Jaya) and rural addresses will result in longer lead times.

Multiple Shipping Addresses

At this time, we can only ship to one address per order. To ship items to more than one address, create a separate order for each shipping address.

Restricted Hazardous Items

Certain items considered to be hazardous materials include aerosols and alcohol-based products (e.g., pressurized spray cans, hairspray, nail polish remover, fragrances etc.) These items are required by the Government to be shipped by ground- only transport, due to air transport restrictions and regulations.

All orders containing hazardous materials must be shipped via Ground. All orders containing hazardous materials can only be shipped to addresses within the West Malaysia and Singapore and cannot be shipped to East Malaysia, PO Boxes or APO / FPO addresses.

Tracking Orders

See the latest shipping updates on the Order Tracking page.

Lost in Transit

We are sorry, but we are not responsible for orders or items lost in transit by the carrier.

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