Refund Policy

Overview

We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.

For purchases made in our stores

Simply bring the item(s) you wish to return to Don’Skinz store, and ask one of our associates to assist you in making a return-we’ll be happy to help!

Product(s) returned within 14 days of the original purchase that include the original receipt (or can be verified in our system using your member ID), will be fully refunded via the original form of payment. Otherwise, the refund will be made in the form of an in-store credit.

If you would like to exchange a product for the same item, no payment is required-just bring it in and you’re good to go. However, if you exchange for an item at a higher price point, you will need to pay for the difference in price and sales tax. But you are not able exchange for a different item at a lower price point.

You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise. 

For purchases made online at www.don’skinz.com

An online purchase can be returned to us by mail or by bringing it to any one of our Don’Skinz stores. Please note that shipping charges on your original order will not be refunded, unless the package was incorrectly shipped or you received defective merchandise.

Returning your online order to one of our stores

To avoid return shipping costs and speed up your refund, you may bring returned merchandise to our Don’Skinz store.

Simply bring the item(s) you wish to return to the store with its original email order confirmation, packing slip and all original packaging materials. If you are unable to locate your email order confirmation, you can print it by logging in to your donskinz.com account, selecting order status, and then selecting the order number shown on the bottom of the packing slip.

If you return the product within 14 days of the original purchase and it’s accompanied by its original email order confirmation and packing slip (or can be verified in our system using your member ID or donskinz.com account information), you will receive your refund in the form of your original payment. However, if you originally used an online payment service (e.g., PayPal), your refund will be made to your preferred credit or debit card or issued as an in-store credit. In all other cases, the refund will be made in the form of an in-store credit.

Lose something? Online purchases returned to Don’Skinz store without the original email order confirmation and packing slip (or cannot otherwise be verified within our systems) are only eligible for exchanges or in-store credit at the lowest selling price at which the product was sold by Don’Skinz during the 30-day period preceding the return.

Returning your online order by mail

To avoid return shipping costs and speed up your refund, you may return merchandise to any Don’Skinz store (see Returning your online order to one of our Stores). However, if you choose to mail your return to Don’Skinz store, we ask that you cover the return shipping charges. We are unable to accept CODs for returned merchandise.

If you return a product within 14 days of the process date on the order packing slip, you will receive your refund in the form of your original payment. If payment was made with a store Gift Card, the refund will be issued in the form of an Don’Skinz eGift Card.

We know you’re put together, so we recommend returning the product in the same shipping carton that you received it in. Please use the return mailing label printed on the packing list included in your shipping package, and address the return package to:

Don’Skinz Facial 
No. 25-1, Jalan 109E, Desa Business Park,
Taman Desa, Off Jalan Klang Lama,
58100 Kuala Lumpur, Malaysia. 

Return all products to Don’Skinz by ground-only shipping. Certain items in your order may be considered Hazardous Materials (HAZMAT). Hazardous Materials include: aerosol items, some alcohol-based items, items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals). The Road Transport Department Malaysia (RTDM) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.

We also recommend that you use a traceable ground shipping method (e.g. GDX or the PosLaju Postal Service insured mail), so you can track your shipment back to us for a truly flawless return.

There are certain situations where only partial refunds are granted (if applicable) 
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
– Any item that is returned more than 30 days after delivery 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at donskinsolution@gmail.com

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

RETURNED MERCHANDISE POLICY

Quality is super important to us-we take protecting the integrity of the products we sell very seriously. Don’Skinz’s policy does not permit the resale of used, damaged or expired products. Our policies, training and procedures are aimed at ensuring that only the highest quality products are sold in our stores and online. Our associates are trained to inspect and then properly dispose of any returned items that have been used, damaged or expired.

Additional non-returnable items: 
– Gift cards 
– Free Gifts
– Some health and personal care items 

Shipping
To return your product, you should mail your product to: No. 25-1, Jalan 109E, Desa Business Park, Taman Desa, Off Jalan Klang Lama, 58100 Kuala Lumpur, Malaysia. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

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